Deliveries and returns
Transporting your package
Packages are usually shipped no later than 48 hours after receiving your payment. The standard shipping mode is the Colissimo tracked, delivered without signature or in Mondial Relay, to be withdrawn in a relay point near you. If you would like a signature discount, an additional cost applies, please contact us. Whichever shipping method you choose, we will provide you with a link as soon as possible that will allow you to track the delivery of your parcel online.
Shipping costs include packaging, handling and postage. We advise you to group your purchases into one order. We cannot group two separate orders and you will have to pay the shipping fee for each of them. Particular care is taken for the package containing fragile products. Packages are oversized and protected.
You can contact the various services by phone to:
- Colissimo on 09 72 72 12 13 Monday to Friday from 8am to 7pm (not surcharged number)
- Mondial Relay on 09 69 32 23 32 Monday to Friday from 8am to 12pm and from 2pm to 5.30pm (not overcharged);
You have 14 days to pick up your package. Otherwise, your package will be returned to the sender.
- Customer service AU BOIS ENCHANTE on 04 70 43 79 68 Monday to Friday 9am-7pm (not overcharged number)